Medicaid in North Carolina
Update your contact information
If you receive health benefits from the state, they may want to contact you from time to time with important information. If you have moved or your address has changed, call your local Department of Social Services (DSS) office to give them your new address. You may receive a renewal package from the state.
Behavioral Health Crisis Line
844-594-5076 (TTY 711) 24 hours a day, seven days a week
Call us if you are experiencing emotional or mental pain or distress. We have licensed clinicians available to speak with you and to connect you to the support you need to feel better. If you are in danger or need immediate medical attention, call 911.
Serving Medicaid members in North Carolina
With Healthy Blue, you get the benefits you need to live your best:
Doctor visits
Prescriptions
Vision care
Plus, no-cost extras just for being our member, such as:
- Rides to the doctor and pharmacy
- WW® (formerly Weight Watchers®) vouchers
- Help to quit smoking
News and updates
See a doctor 24/7 with LiveHealth Online
LiveHealth Online lets you visit a doctor through video chat on your computer, tablet, or smartphone. When you need to see a doctor late at night or can’t make it to your doctor’s office, LiveHealth Online can help. It’s an easy way to access care for you or your family without leaving home.
Introducing Sydney Health
Download the Sydney Health mobile app from your app store and log in using the same Healthy Blue username and password.
About Healthy Blue
Since 1933, Blue Cross and Blue Shield of North Carolina (Blue Cross NC) has helped millions of North Carolinians get and stay healthy. Healthy Blue is our health plan for Medicaid members. We work with thousands of doctors, specialists, and hospitals throughout North Carolina, and we partner with many local organizations to help you get the care and services you need to live your best.