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We like to help. Here's how you can connect with us for questions and support:

Send us a secure message

If you’re already a member, you can log in to your account to send us a secure message at any time. It’s the quickest and safest way to connect with us.

Call us

Healthy Blue Member Services

844-594-5070 (TTY 711) Monday through Saturday, 7 a.m. to 6 p.m. Eastern time.

We can help with:

  • Understanding your benefits
  • Finding a provider near you
  • Choosing or changing your PCP
  • Getting your ID card
  • Member handbooks
  • Free translation services

24/7 NurseLine

844-545-1427 (TTY 711) 24 hours a day, seven days a week

Get answers to your medical questions anytime, day or night. You can get advice about:

  • Symptoms you or your child are having
  • Medications you are taking
  • Where to go to get care

Behavioral Health Crisis Line

844-594-5076 (TTY 711) 24 hours a day, seven days a week

Call us if you are experiencing emotional or mental pain or distress. We have licensed clinicians available to speak with you and to connect you to the support you need to feel better. If you are in danger or need immediate medical attention, call 911.

NC Medicaid Enrollment Broker

833-870-5500 (TTY 833-870-5588), 7 a.m. to 8 p.m., seven days a week

Medicaid Managed Care Ombudsman Program


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