Contact Us
Have a Question About Healthy Blue North Carolina?
Our Member Services representatives are here to help you with:
- Understanding your benefits
- Finding a provider near you
- Choosing or changing your PCP
- Getting your ID card
- Member handbooks
- Free translation services
You can also reach a representative at 844-594-5070 (TTY 711) Monday through Friday, 7 a.m. to 6 p.m. Eastern time.
If you’re already a member, you may also log in to your account to send us a secure message.
Want To Talk With a Nurse?
Call our 24-hour Nurse HelpLine at 844-545-1427 (TTY 711) 24 hours a day, seven days a week.
Get answers to your medical questions anytime, day or night. You can get advice about:
- Symptoms you or your child are having
- Medications you are taking
- Where to get care
Are You Experiencing a Behavioral Health Crisis?
Call our Behavioral Health Crisis Line at 844-594-5076 (TTY 711) if you are experiencing emotional or mental pain or distress. We’re here to help anytime, day or night.
We have licensed clinicians available to speak with you and to connect you to the support you need to feel better. If you are in danger or need immediate medical attention, call 911.
Additional Important Numbers and Resources
North Carolina Medicaid Enrollment Broker
833-870-5500 (TTY 833-870-5588),
7 a.m. to 8 p.m., seven days a week
Medicaid Managed Care Ombudsman Program
Save Time With Online Services
With an online account, you can:
- Change your PCP
- Order or print your ID card
- Email Member Services to ask questions
- Manage your prescriptions
Not Yet Registered?
