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Welcome to Healthy Blue!

Welcome to Healthy Blue!

We’re happy you’re here.

As a new member, we know you have questions and we want to help you make the most of your benefits. Here are some tips to help you learn more about your new health plan. 

Short on time? View the highlights in this video.

1. Look for your member ID card

You should have received your Healthy Blue member ID card in the mail. You’ll use it for doctor visits, prescriptions, and hospital stays. If it’s been more than two weeks since you enrolled and you didn’t receive your card, give us a call at 844-594-5070 (TTY 711).

2. Make an appointment with your PCP

Your main doctor is called a primary care provider, or PCP. Your PCP is listed on your ID card and in your online account. Your PCP is an important part of your care. We recommend you call to make an appointment with your PCP as soon as you can. A checkup now will help your PCP learn about your medical history before any health issues occur.

Help with making your appointment

We’re here for you. Call Member Services at 844-594-5070 (TTY 711).

Changing your PCP

We know how important it is to find a PCP who's right for you. You can change your PCP using your online account or by calling Member Services at 844-594-5070 (TTY 711).

3. Create your online account

Your online account can help you manage your health anytime, anywhere. To access the secure member area of our website, you’ll need to create your account. This will allow you to:

  • Change your PCP
  • View or print your member ID card
  • Send a private message to Member Services
  • Manage your prescriptions

It just takes a few minutes to register. You’ll need your member ID number (shown on your ID card), your birth date, and your ZIP code. If you need help, call us at 844-594-5070 (TTY 711).

Create your account

Connect with your benefits. Download our free app.

With the Healthy Blue mobile app, you'll always have your member ID card with you. You can also:

  • Find a doctor, hospital, or pharmacy close by and get directions
  • Call a nurse to get answers to your medical questions anytime, day or night
  • Manage your prescriptions

4. Learn about your benefits

We want you to understand your benefits and receive the best possible care. Learn what you can expect from Healthy Blue on your plan benefits page, including many extras just for being our member. You can also read your member handbook for details about your benefits. For a copy of your handbook, visit your benefits page below.

View your benefits

Note: You need to renew your benefits each year. You will receive a notice in the mail when it’s time to renew. If you move, NC Medicaid will need your new address so you don't miss important alerts about your renewals.

Quick start guide

We’ve put together this guide so you’ll have the most important information all in one place.