Member resources

The local DSS focuses on promoting self-reliance and preventing abuse, neglect, dependency and exploitation among vulnerable individuals, children and families.

If you're a Department of Social Services employee, visit our DSS Overview Page to access content specific to you.

DSS Information 

Determine your eligibility

Eligibility for Medicaid and other assistance programs is determined by the local DSS. Each local DSS plays a key role in serving children and families. They do this by:

• Providing services to children in need
• Licensing foster homes
• Working to reunite children with their families

Please call your local DSS or use the DSS directory to check if you are eligible.

Local DSS directory 

Our collaborative approach

DSS and Healthy Blue Care Together work to find the right teams, programs and services to help those children, youth or young adults currently or formerly served by child welfare. They can especially help those at risk or in need of help access comprehensive treatment, supervision, structure, placement and support.

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Our new judicial program is designed to help kids and families who are involved with the courts and justice system.

This program aims to strengthen families, provide extra support, and cut down on the number of youth revolving in and out of foster care. We will do this by:

• Providing positive ways for young people and families to get help from the justice system
• Supporting individuals as they leave the juvenile justice system
• Helping to reduce the chances of them getting into trouble again 

For more information, you can reach out to JudicialProgramMemberManagement@bcbsnc.com.

Kindred Village helps support caregivers. It seeks to empower and teach kinship, adoptive, foster and biological parents. Its mission is to ensure every child thrives in a permanent, safe and loving home. 

Kindred Village works with leading foster care and permanency provider agencies in North Carolina to help more youth reach permanent homes faster. It works to strengthen and expand effective, existing programs. Investing in what’s already working helps create an easier path for reunification, kinship placement and adoption. 

Kindred Village partners with permanency provider agencies to help allow more people to take part in kinship and foster care. That helps more families provide stable, nurturing and permanent homes for children and youth.

To learn more about other benefits and services offered through Healthy Blue Care Together, visit our member benefits and services page.

Legal option for Kinship Caregivers 

Kindred Village Toolkit - Coming soon

Get a ride to your appointments with Modivcare.

Accessing the care you need, when you need it, is an important part of being your healthiest. As a member of Healthy Blue Care Together, you can receive no-cost rides to and from your doctor’s office, pharmacy, and other providers of covered services. To learn more about Modivcare (third party vendor) and how to schedule your ride, download the Modivcare App or call Modivcare at 855-397-3615 anytime 24 hours a day, seven days a week. The Modivcare App lets you book a ride for your doctor visit.

Healthy Blue Care Together can also arrange and pay for your transportation to help you or your child get to and from your appointments for Medicaid-covered care. If you need an attendant to go with you to your doctor's appointment, or if your child (age 18 or younger) is a member of the plan, transportation is also covered for the attendant or an accompanying passenger. Non-emergency transportation includes personal vehicles, taxis, vans, mini-buses, public transportation and stretchers.

Remember, if you need emergency transportation, call 911.

The SOC approach works to improve behavioral health outcomes for children and families. Systems work together to intervene early and hold themselves accountable. This helps keep children safer and families more stable. It also helps prevent child abuse and neglect.

Healthy Blue Care Together uses the SOC model to create a support network for children, youth and families. This lets members and their natural support systems:

• Set treatment goals
• Choose from various community-based services

The SOC model involves working with:

• Schools
• The juvenile justice system
• Child welfare agencies
• Providers
• Communities

For more information about SOC, please refer to your member handbook.

SOC contacts and resources

You can learn more about SOC by reading the Healthy Blue Care Together member handbook or visiting the links to our trusted partners.

Families can access the support of Healthy Blue Care Together's SOC Team via their assigned care manager.

Division of Child and Family Well-Being (DCFW)

Families can also access additional guidance regarding Community Collaboratives across North Carolina by contacting the Department of Health and Human Services Division of Child and Family Well-Being (DHHS-DCFW) at system.of.care@dhhs.nc.gov. 

 system.of.care@dhhs.nc.gov

Trusted partners

System of Care | North Carolina Collaborative 

System of Care Approach | Casey Family Programs